Privacy Policy

Wander Surf House respects your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you make a booking, visit our website, or use our services. By engaging with Wander Surf House, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal data:

Identity Information: Full name, date of birth, nationality, passport or ID details (if required by law).
Contact Information: Email address, phone number, billing address, and emergency contact details.
Booking Information: Reservation details, dates of stay, number of guests, room preferences, and payment details.
Special Requests: Information you provide about dietary needs, health conditions, or activity preferences.
Financial Data: Payment card information and transaction details (processed securely through third-party providers).
Website Usage Data: IP address, device type, browser information, and browsing activity.
Marketing Data: Your preferences in receiving promotional offers, newsletters, or updates.

2. How We Use Your Information

Your information is used to:

Process bookings, payments, and guest check-ins.
Communicate with you regarding your stay, updates, or changes.
Improve our website, services, and guest experience.
Personalize activities, services, and offers based on your preferences.
Send promotional messages and newsletters (only if you opt-in).
Ensure compliance with local laws and safety regulations.

3. Sharing & Disclosure

We do not sell your personal data. However, we may share it in the following cases:

With service providers (such as payment processors, booking platforms, or email providers) strictly for operational purposes.
With legal authorities, when required by law, regulations, or to protect the rights and safety of Wander Surf House, its guests, or staff.
With partners offering activities or services (surf lessons, excursions, transfers), only with your consent.

4. Cookies & Tracking

Our website uses cookies to improve user experience, analyze site traffic, and tailor content.
Cookies may track session information, preferences, and website interactions.
You can disable cookies through your browser settings, but some features of the website may not work properly.

5. Data Storage & Security

We implement technical and organizational measures to secure your information against unauthorized access, loss, or misuse.
Financial information is processed securely via encrypted third-party payment systems; we do not store full credit card details.
Despite precautions, no method of data transmission over the internet is 100% secure.

6. Data Retention

We retain personal data only as long as necessary to fulfill bookings, provide services, or comply with legal requirements.
Information not needed for ongoing services may be anonymized or securely deleted after 2 years.

7. Your Rights

You have the right to:

Request access to your personal data.
Correct inaccuracies in your information.
Request deletion of your personal data, where legally permitted.
Withdraw consent for marketing communications at any time.
File a complaint with a data protection authority if you believe your rights are violated.

8. International Data Transfers

If your data is transferred or stored outside of your country of residence, we take measures to ensure it is handled in compliance with applicable data protection laws.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, policies, or content.

10. Changes to This Policy

Wander Surf House may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date. Continued use of our services after updates means you accept the revised policy.

11. Contact Us

For questions or requests regarding this Privacy Policy, please contact us at:
Wander Surf House
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